MCW Casino Privacy Policy
Welcome to Mega Casino World, Bangladesh’s leading online gaming platform. Established in 2015, MCW is a licensed and legal online casino operating across the Asia—Pacific region. Join us for premium entertainment with complete peace of mind—we are committed to protecting your privacy and ensuring the security of your data.
This Privacy Policy explains what data we collect, how we use, share, and protect it, as well as your rights regarding your personal information. By creating an account or using our services, you agree to the terms outlined in this policy.
Maybe we will update this policy from time to time to reflect changes in our operations or legal requirements. Continued use of our services means you accept those updates.
What We Collect
Account Registration Information
This includes the basic details you provide when signing up for an account.
- Full name
- Phone number
- Date of birth
- Address
- Password and security credentials
- Preferred currency
Verification Documents
Documents that we need to collect and check from you:
- National ID or passport
- Proof of address (utility bill, bank statement)
- Photograph for identity confirmation
- Biometric data for enhanced security
Transaction and Financial Data
Both you and we want payments to be convenient and secure, we need:
- Deposit and withdrawal history
- Gambling and gaming activity
- Bonus and promotion usage
Device and Usage Data
Your experience and platform security can be enhanced if we know:
- IP address
- Device type and browser
- Login timestamps
- Page navigation and click behavior
- Cookie data
Customer Support Interactions
This type of data is collected to improve our services, improve our systems, and help us understand and engage with our players.
- Chat transcripts
- Support ticket history
- Feedback
How We Use Your Data
Your personal information is used for the following purposes:
- Account Management and Services: Used your data to manage your account, process transactions, respond to support requests, and provide a personalized gaming experience.
- Legal and Regulatory Compliance: Your information is used to fulfill legal obligations such as AML/KYC checks, fraud detection, and tax reporting.
- Marketing and Communication: With your consent, we may send promotional emails, newsletters, and exclusive offers. You may opt out at any time.
- Service Improvement: We analyze usage data to optimize our platform, enhance features, and perform user experience testing.
- Security and Fraud Prevention: Your data helps us monitor for suspicious behavior, prevent unauthorized access, and secure our platform.
How We Share Your Data
All your information is kept private and is never sold or shared with outside parties unless expressly permitted by our privacy policy.
- Third-Party Service Providers: We may share your data with trusted partners who assist in payments, IT support, data storage, customer service, and marketing.
- Legal Requirements: We may disclose your data if legally obligated, such as in response to court orders or law enforcement investigations.
- Business Transfers: In case of a company merger, acquisition, or sale of assets, your personal data may be part of the transferred assets.
- No Selling of Data: We do not sell, rent, or trade your personal information to any third parties.
How We Protect Your Data
We have the most cutting-edge security measures available and are constantly auditing games and processes to ensure maximum data protection.
- SSL Encryption and Secure Servers: All data transmissions are protected using Secure Socket Layer (SSL) encryption and stored on secure servers with firewalls and intrusion detection systems.
- Access Control: Only authorized personnel have access to your personal data, and they are trained in data protection best practices.
- Multi-Factor Authentication: Users can enable MFA for an extra layer of account protection.
- Regular Security Updates: Our systems and infrastructure are updated regularly to address new threats and vulnerabilities.
- Real-Time Monitoring: Our security team follows the platform 24/7 to detect and respond to unusual or fraudulent activity.
Your Rights Regarding Your Data
You have the following rights concerning your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If any information is inaccurate or incomplete, you have the right to request an update.
- Erasure: In certain situations, you can request that we delete your data when it’s no longer necessary.
- Objection: You may object to the processing of your data if it’s being used for purposes you do not agree with.
- Data Portability: You can request to receive your data in a commonly used, machine-readable format.
- Exercising Your Rights: You can contact the support team, email, or submit a request through the account dashboard.
Changes To This Privacy Policy
Always changing, always improving and updating with the trend, ensuring to keep up with both “trends” and technology. The same goes for this Privacy Policy, we may revise it to reflect changes in operations, technology or legal requirements. When we make significant changes, we will notify you via email or platform notification, try to give you the key information and a reasonable period of time to review it. There may also be a warning to you before the changes take effect.
Contact Information
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. MCW’s support team is always enthusiastic and dedicated to accompanying you to resolve any questions and share any stories.
- Live Chat: 24/7 on all our platforms
- Email: CS@MCWCasino.com
- Social Media: Facebook, X, Instagram
- Telegram: @casinomcws